Delivery Support Specialist (Canada)

Delivery Support Specialist (Canada)

About Trexity

Trexity is a same-day, on-demand local delivery technology platform. We provide our services to both online and brick-and-mortar businesses. Our platform enables businesses of all sizes to deliver physical products in near real-time to their customers by harnessing the collective strength of our driver community.

Job Overview

As a Delivery Support Specialist at Trexity, you will be on the front lines of live delivery operations, supporting couriers and merchants when timing, accuracy, and clarity matter most. This role requires strong judgment, clear communication, and the ability to remain composed in fast-moving, high-pressure situations. You’ll handle a high volume of interactions where decisions have real-world impact, and consistency is critical.

The work is dynamic and demanding. You’ll be expected to adapt quickly, take ownership of outcomes, and communicate confidently with a wide range of users. This is a role for someone who values responsibility, precision, and teamwork in a growing, operationally complex environment.

Fluency in English and French (written and spoken)



is required, along with availability for evening and weekend shifts.

What You’ll Be Responsible For

- Supporting couriers and merchants through chat, phone, and email during live delivery operations
- Navigating complex, time-sensitive situations where accuracy matters more than speed
- Communicating decisions clearly and confidently to external users
- Identifying patterns in issues and escalating them appropriately
- Working closely with internal teams as the platform and processes evolve

What We're Looking For

- 3+ years in a customer support, operations, or service role
- Comfortable working in environments with high accountability and clear expectations
- Solid written communication and situational judgment
- Ability to stay composed and consistent during busy or stressful periods
- Willingness to learn and apply structured processes
- Experience in startups, logistics, or operational support is a strong asset

📌 Delivery Support Specialist (Canada)
🏢 Trexity
📍 Canada