LOT Associate: Full Time - AIRDRIE

LOT Associate: Full Time - AIRDRIE

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:
Ensures Customer Satisfaction

- Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
- Maintain a sufficient quantity of carts near the entrance of the store.
- When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
- Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
- Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

- Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.




- Follows all Safety and Loss Prevention policies and procedures.
- Using appropriate safety procedures with all equipment.

Competencies:

- Communicates Effectively
- Customer Focus

Skills:

- Interpersonal skills
- Organizational skills
- Attention to detail

Direct Manager/Direct Reports:

- Front End Supervisor

Travel Requirements:

- None

Physical Requirements:

- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

- Working within a versatile schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
- Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

- Highschool Diploma or Equivalent

Minimum Years of Work Experience:

- 1 to 2 years Retail experience

Minimum Leadership Experience:

- NA

Certifications:

- NA

Other Requirements/Assets:

- NA

📌 LOT Associate: Full Time - AIRDRIE
🏢 The Home Depot Canada
📍 Airdrie