(W096) | Security Room Monitor

(W096) | Security Room Monitor

19 Nov
|
City of Edmonton
|
Edmonton

19 Nov

City of Edmonton

Edmonton

Security Room Monitor     Job Number :   37964   Edmonton Transit Service is a fully integrated and progressive public service that provides over 87 millions rides each year. Transit plays a vital role in city building by connecting Edmontonians to their community, work and passions.  Are you looking for a work environment that offers a different experience every day? Searching for an opportunity to make a difference?  Reporting to the Control Room Superintendent, the Security Room Monitor(s) use state of the art Security Monitoring Systems comprising of over 1000 cameras throughout Edmonton Transit Service. As the successful incumbent(s)

you will monitor the safe journey of customers and coordinate operational responses.  As a Security Room Monitor you will be required to: 

- Monitor Closed Circuit Television System (CCTV), alarms, and operational screens identifying situations where there is a potential risk to customer safety. Initiate the appropriate response 
- Actively assess individual, group and crowd behaviour 
- Respond to requests for assistance via emergency phones, alarms, panic buttons, etc. 
- Identify and report CCTV/audio activities where the public or employees may be at risk 
- Regularly converse with Transit Security and dispatch personnel as required 
- Enforcement of Transit policies and By-Laws through monitoring and dispatching of personnel 
- Follow departmental procedural reporting methods to accurately record and log incidents 
- Assess and manage emergency and non-emergency calls 
- Monitor and control access to washrooms and elevators 
- Collaborates with multiple stakeholders both internal and external

Qualifications :

- Completed Grade 12 and a recognized Certificate or Diploma related to Emergency Communications and Response is required 
- 3 years strong customer service experience, preferably with 1 year in a security or transit organization 
- Reacts appropriately in a calm, patient, controlled and disciplined manner to stressful situations and changing circumstances 
- Ability to work in a fast-paced and highly demanding environment managing multiple tasks 
- Excellent observation, decision making, prioritization, and reaction skills required 
- Strong problem solving and conflict resolution skills 
- Clear and concise verbal and written communication skills, including report writing 
- Possess manual dexterity required to operate keyboards, push buttons and dials 
- Demonstrated ability to work as an effective team member and build positive business relationships with stakeholders 
- Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton 
- Applicants may be tested 

Assets: 

- Call evaluation experience 
- Experience working in a Dispatch environment 

At the City of Edmonton - City Operations, we strive to help our people achieve their professional and personal goals through an inclusive environment that values everyone’s contributions, appreciates diversity of thought, fosters growth and provides continuous opportunities for development.  We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.  This posting is for up to 2 permanent full-time positions. Hours of Work: 37.5 hours per weekdays, evening or night shifts to provide 24 hour/7 days/week coverage  Salary: $29.126 - $32.380 (Hourly); $57,014.15 - $63,383.85 (Annually)  Talent Acquisition Consultant: PS/MZ IND123     Classification Title :   Security Room Monitor Posting Date :   Nov 18, 2019 Closing Date :   Dec 2, 2019 11:59:00 PM (MST) Number of Openings (up to) :   2   -   Permanent   Full-time Union :   ATU 569 Department :   Edmonton Transit Service Work Location(s) :   Transit Security Office, Chancery Hall, 3 Sir Winston Churchill Square         T5J 2C3

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/11747030/w096-security-room-monitor-edmonton/?utm_source=html

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