ON ESC eCommerce Customer Service Representative [BM-057]

ON ESC eCommerce Customer Service Representative [BM-057]

19 Nov
T&T Supermarket.

19 Nov

T&T Supermarket.


Thornhill, ON

Major Responsibilities:

- Passionate to help others and enjoys the customer service role
- Exceptional communication skills, both verbal and written; able to convey information in a clear and concise manner; asks appropriate probing questions
- Ability to work cross-functionally with various departments to ensure accurate, on time shipping and fulfillment of customer orders
- Manage incoming customer calls, online chats and emails in a positive, friendly and informative way
- Troubleshoot orders and shipping complications
- Friendly and confident; can offer honest and empathetic service while maintaining efficiency

- Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow through skills, resourceful and creative; able to work independently or collaboratively
- Innovative, constantly seeking ways to improve processes
- Proactive attitude and focus; desire to learn and improve professionally
- Analyze call center statistics and develop the report to share with eCommerce team and function teams

Knowledge, Skills and Ability Requirements:

- 3 years above solid experience in customer service, ideally with a mass retailing or e-commerce company

• A positive and customer-oriented attitude• Be a self-starter with strong problem-solving skills.

- Experience working in call centers is an advantage
- Strong interest and passion in Ecommerce
- Great attention to detail, good communication and interpersonal skills
- Strong organizational skills
- Proficient with Microsoft Office – Outlook, Excel, web searches

The original job offer can be found in Kit Job:

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