[DZD-402] - Front desk agent

[DZD-402] - Front desk agent

19 Nov
|
Le Mount Stephen.
|
Montréal

19 Nov

Le Mount Stephen.

Montréal

Montréal, QC

Part-time

With its 90 prestigious rooms and sky-loft suites, all featuring floor-to-ceiling windows and, in some instances, a private terrace, as well as a large ballroom to accomodate up to 500 guests, the elegant hotel combines neoclassicism and contemporay lines in a subdued environment. The exclusive club founded in 1926 by George Stephen has been restored to its original splendor. You will be proud to be part of this exceptional experience.

You are interested in being part of our team, we ask that you send us your resume via our career page at https://www.tidan.com/en/careers/ .


Reporting to the Reception Supervisors, the front desk agent takes room reservations, greets guests upon arrival and during their stay,

provides information about the establishment and its services as well as tourist attractions and receives customer’s payments.


Job description:

- make reservations

- coordinate customers’ arrivals and departures

- sell the products and services of the hotel

- collect payments for services offered

- answer various questions related to settlement services, tourist attractions and activities in the region

- coordinate group arrivals and departures

- answer and transfer incoming calls

- handle customer complaints

- perform other duties related to customer service


Education:

- D.E.S. (Secondary School Diploma) - Essential


Skills:

- Able to work under pressure - High - Asset
- Être agé de 18 ans et plus - High - Asset
- EN - Aptitudes pour la communication - High - Asset
- EN - Aptitudes pour la révision de documents - High - Asset
- EN - Habiletés avec les chiffres et la saisie de données - Asset
- Être à l'aise avec la manipulation d'argent - High - Asset
- EN - Habileté à travailler en équipe - High - Asset


Years of experience required:

1 year(s)


Language:

- English Spoken and Written - High - Essential
- French Spoken and Written - High - Essential

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/11746794/dzd-402-front-desk-agent-montreal/?utm_source=html

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