BC Public Service.
Williams Lake, BC
Customer Service Representative
This posting is to establish an eligibility list for future permanent and/or temporary vacancies.
An exciting opportunity to be part of a team that strives to be best in class!
Service BC Division is government’s chief provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.
Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online.
We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.
Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.
The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. A CSR is the frontline contact in the delivery of these services and will provide in-person counter service and telephone services to citizens. CSR’s are expected to be knowledgeable; citizen service oriented, and exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.
'Service With Heart’ is provided in an environment which strives to connect with citizens and business in order to complete all aspects of an information request, application filing or financial transaction as a one visit occurrence or to make arrangements for completing their requirements on a follow through basis by subsequent mail, telephone, or in-person attention from the staff of the responsible ministry. Services are provided for provincial government programs as well as making available a variety of services on behalf of other levels of government and other public sector agencies.
Clerical and administrative functions, include documentation batching, calculation of fees, recording of transactions, writing related correspondence and reports; and assisting with other administrative aspects of the office.
Williams Lake has a rich history regarding the Cariboo gold rush, and is located in a valley in the Interior Plateau of Central BC. Whitewater rafting and single track mountain biking are unique activities available in Williams Lake. The Williams Lake Stampede is one of the biggest rodeos in Western Canada, and pays tribute to its ranching history.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact [email protected] . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to [email protected], before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Minimum high school graduation or equivalent
- Minimum 12 months full-time equivalent clerical experience in a high-volume public facing environment in combination with relevant training. Relevant training could include but not limited to office administration, cashier training, etc.
- Minimum 12 months experience handling financial transactions (eg. payment processing, cash handling) from the public
- Minimum two years customer service experience, providing in-person information and services to the public. With a minimum of 12 months full-time experience in this area within a high volume, fast paced environment.
- Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases)
There will be different combinations of relevant training and one year full-time experience that would result in the person meeting the above standards.
One year experience is defined as full time work or combination of part time equivalent to one year
Preference may be given to applicants with any of the following:
- Completion of a training program focused on customer service/service excellence
- Clerical and administrative office experience in a public service sector environment
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.
A Criminal Record Check (CRC) will be required.
Cover letter required: NO - Please do not submit a cover letter as it will not be reviewed.
Resume required: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Online Questionnaire: YES - As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.
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