Quality Improvement Analyst - EEG-851

Quality Improvement Analyst - EEG-851

04 Nov
Halton Region

04 Nov

Halton Region


Job Posting
Quality Improvement Analyst

Social and Community Services

Human Services Planning and Program Support

Quality Improvement Analyst

At the Region of Halton, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Halton is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

This is a permanent full-time position working 35 hours per week.

It’s an exciting time to join Halton Region!

Joining Halton Region opens the door to a fulfilling career. Our comprehensive compensation, great benefits, and employee recognition program are a few reasons why we are one of the GTA’s Top Employers.

We are committed to the delivery of high quality services in support of making Halton Region a great place to live, work and play. We are a supportive, challenging and rewarding place to work where you will be recognized for your accomplishments and contributions, and encouraged to grow and succeed in your career.

If you are looking for a role where you can partner with all areas of our organization to support business improvement initiatives and contribute to the continuous improvement of our programs and services for Halton residents, we want to hear from you.

Reporting to the Change Management Advisor, the Quality Improvement Analyst works across the department on priority initiatives and programs with the objective of driving change to positively affect the performance of the department and enhance service delivery to residents of Halton.

Preferred Background:
The successful candidate must possess a post-secondary degree in Business Administration, or a related field along with a minimum of five (5) years of progressive experience working in quality management in a municipal environment. Experience and expertise in business improvement, continuous quality improvement, project management and change management is required. Highly developed business writing skills and effective communication skills are necessary, as well as the ability to foster good interpersonal relations and successfully work with a broad range of stakeholders. Must be proficient with process documentation and mapping principles, and the ability to facilitate process improvement sessions is essential. Ability to develop and recommend creative solutions, as well as bring experience in key performance indicators analysis, monitoring and reporting. Advanced proficiency with Microsoft Office, Visio, and project management software. A Project Management Professional (PMP) designation, Lean Six Sigma certification, and Change Management designation (e.g., PROSCI) is an asset. An equivalent combination of education and experience will be considered.

Working Conditions:
The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six months), original and acceptable Criminal Records check, including Vulnerable Sector Screening by the first day of employment. Travel will be required, incumbent must provide their own transportation.


- Lead, develop, manage and provide support for business improvement initiatives
- Define improvement initiatives in consultation with divisions and determine scope and methodology
- Conduct business process reviews and customer journey mapping to identify and support implementation of solutions, and the integration of process changes into operational practices
- Apply management concepts and techniques such as Lean to define opportunities, measure performance, map, and analyze the process to determine root causes and recommend solutions
- Facilitate process improvement sessions and write reports supporting improved efficiencies
- Monitor compliance requirements, identify gaps, opportunities and risks, and implement action plans
- Develop, implement and monitor performance measurements, continuous improvement processes, statistical analysis and benchmarking
- Collect and compile data from internal/external sources, manage data quality, and use data visualization to report on results and identify trends and priority issues
- Utilize data analytics and business intelligence to inform business process improvements, measure success and monitor progress on key quality measures
- Coach and train program staff on improvement practices and champion the use of Lean methodology
- Assist in the development and implementation of a quality management framework
- Prepare presentations, briefing notes, business cases, project management documents, training materials, and reports for Management and Council
- Promote and actively contribute to a climate of positive change and continuous improvement
- Manage projects and project teams
- Perform other duties as assigned

November 4, 2019

Posting Expires:
November 17, 2019

Posting #:

Apply Online at: Halton Job Postings

If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

How to Apply?
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NOTE: Applications that are not submitted online will not be considered. Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.

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