(CLC459) | Senior analyst, End-User services digital transformation

(CLC459) | Senior analyst, End-User services digital transformation

04 Nov
Pratt & Whitney

04 Nov

Pratt & Whitney


Area of Expertise:
IT Operations manager responsible for end-user computing services

Level of Responsibility:

- Responsible for entire projects with significant scope and complexity, including the deployment of UTC initiatives across all of P&WC; global
- Responsible of the contractual relationship with all the suppliers involved in the end-user computing, printing, and related services
- Knolwledge of the IT service management models (ITIL or COBIT)

Specific responsibilities of position :

- Manage end-user IT services transformation initiatives
- Cooperate and coordinate with our UTC / PW colleagues to improve service management processes and tools (ServiceNow)

- Monitor and assess the performance of the IT service providers in regard to SLA and customer satisfaction.
- Develop, establish and maintain IT policies and procedures to control the delivery of IT services to the organization.
- Escalate and resolve IT service issues with the suppliers
- Perform the function of IT problem manager to help find solutions and resolve recurring incidents

Qualifications required :

- Bachelor degree in Engineeiring or Computer Sciences with 6 to 10 years experience

Field of studies :
Computer Science, Engineering

Additional Information :
Working knowledge of English and French are required competencies

The original job offer can be found in Kit Job:

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