Special Handling Unit Claims Representative | [YW422]

Special Handling Unit Claims Representative | [YW422]

04 Nov

04 Nov



Calgary, AB

We are looking for an Intermediate Claims Representative to join our Special Handling Unit (SHU) within our Investigative Services Unit. In this role, you will adjust, analyze and identify claims that require investigation with moderate to high levels of complexity.

With this purpose in mind, you will:

- Adjust auto claims with integrity and respect in a timely manner to ensure a fair settlement whilst identifying claims that require further investigation
- Effectively communicate and negotiate with the customers, appraisers, adjusters, claimants, lawyers and any other stakeholder to settle claims
- Document the claim file by collecting and securing appropriate reports and statements from appraisers,

third party adjusters, claimants, insureds, witnesses, police, and any other pertinent experts to determine liability and coverage
- Develop an action plan for conducting investigations and work with Investigators to reach fair decisions on claims
- Analyze the information gathered, interpret insurance policy wordings, determine coverage, and assess damage and/or liability. Determine when sufficient information has been gathered to close the investigation
- Maintain current knowledge of insurance products as well as appraisal or investigation techniques and services
- Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

This is an office-based position and requires ad-hoc travel for files.

Your Skills

- 1-3 years auto or property claims adjusting experience required
- Desire and ability to work in a fast paced environment
- Strong analytical and decision-making skills
- Computer literate and capable of quickly learning new technology
- Able to multi-task, organize, and prioritize with a high attention to detail
- Strong verbal & written communication skills
- Foster strong working relationships and work effectively in a team environment
- Self-starter and able to work with minimal supervision
- Post-secondary education an asset
- Must be able to work on Saturdays and Statutory Holidays as needed

Here are a few reasons why others have joined our team:

- An award-winning, inspiring workplace that supports its people and recognizes great work (Canada’s Top 100 Employers, Aon Platinum Best Employers, LinkedIn Top Company, Glassdoor Best Place to Work)
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- A comprehensive financial rewards program that recognizes your success
- An extensive, flexible benefits package
- An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
- A casual ‘dress for your day’ culture that encourages you to be yourself
- A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer

At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees. If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Background Checks

Before receiving a job offer, you will be asked to consent to a background check if it’s a requirement for the role. This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.


It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

This posting closes on November 15, 2019 at 11:59pm EST.

The original job offer can be found in Kit Job:

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