[RXY-372] Reception/Administrative Support

[RXY-372] Reception/Administrative Support

05 Oct
CBI Health Group

05 Oct

CBI Health Group


Reception/Administrative Support - Toronto, ON

As the voice and face of CBI Health Group, you are responsible for providing a quality customer service experience for both guests and employees. Assisting with both internal and external customers with the utmost professionalism is key in this role.

Based in Etobicoke, ON, and reporting to the Office Manager, this successful candidate will be responsible for all reception duties in our corporate office, from greeting guests, answering incoming calls, inbound and outbound correspondence to general administration and overall office coordination. In this role, you will exemplify the quality of services provided by CBI Health Group,

first by understanding the needs of our employees and clients, and then by determining how they can provide better support at a corporate level.

This is an exciting opportunity for a well-rounded, upbeat multi-tasker to excel in what they love- helping people. As the first point of contact at the Corporate Office, your goal every day will be to assist both guests and employees with their needs. By processing and interpreting information and using your organization skills, you will be able to excel in keeping track of details and staying focused in the face of a multitude of distractions.

Take an inside look at what you will do each day

As Reception/Administrative Support, you will promote work efficiency while maintaining order behind the scenes as you:

Answer a busy multi-line phone system
Manage requests and complaints via phone/email, and direct accordingly
Act as a liaison with internal and external clients to interpret specific needs and triage accordingly
Build department relationships and assist with tasks when needed
Assist with last-minute requests and/or conflicting meeting schedules as they arise
Troubleshoot issues as they arise to ensure a solution is found in a timely manner
Handle other general administration duties, e.g. ordering office supplies, binding/printing requests
Provides office coordination such as boardroom bookings, ordering/setting up catering, updating logs and tracking of petty cash
Ensure overflow is handled in a timely manner and day-to-day tasks are error-free
Handle incoming/outgoing mail and courier packages
Here is what you’ll need to be successful

Possess 2 to 3 years’ of related experience
Have excellent interpersonal and communication skills
Able to multi-task effectively with high attention to detail
Able to solve problems quickly and efficiently
Demonstrates a high level of personal accountability
Be customer service driven
Be able to prioritize a variety of time-sensitive tasks
Strong understanding of in MS Word, Excel, Outlook and PowerPoint
Ensure Corporate Office staff are confident with your ability to support
Be able to provide vendors, clients and staff with a positive experience
Know how to maintain order and create structure behind the scenes
Be a Team player with a positive attitude
While not essential, a college diploma with a focus in business or office administration would be an asset

About CBI Health Group

For over 40 years, CBI has been working every day to improve the health and enrich the lives of Canadians.

As Canada’s largest provider of community healthcare services, CBI is made up of over 13,000 personal caregivers, physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians, behavioural therapists, administrators, and professionals.

CBI is set apart by the unique ability to work as an integrated network to foster ongoing learning, enhance best practices, improve access to care for all Canadians and achieve the best outcomes possible for our clients. With a talented, interdisciplinary team of caregivers and professionals, CBI provides the right services, in the right place, at the right time.

If you’re passionate about changing lives, this is your chance to put your skills to work for the greater good. We have over 300 facilities across the country – which means you’ll be able to make an impact at work and in your own community. From improving access to care to finding new ways to help people, there’s no end to how you can help us transform the future of healthcare.

Join us at CBI Health Group – where working together makes great things happen.

To learn more about CBI, please visit www.cbi.ca

Check out CBI on Facebook at facebook.com/cbihealthgroup and on Twitter at twitter.com/cbihealthgroup

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

The original job offer can be found in Kit Job:

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