Customer Service agent

Customer Service agent

11 Sep
Assumption Life.

11 Sep

Assumption Life.


Moncton, NB

Assumption Life is looking for a qualified person as a Customer Service Agent within the Group Insurance group. The incumbent of this position is responsible for providing customer service (telephone and paper and e-mail requests) according to the scales already established by the coordinator. The service offered by this role includes answering the questions or problems requested by the claimants (the client) or multiple administrative questions by the plan administrators and / or brokers.

This role consists of several administrative tasks that require the incumbent to "multi-tasking" and have a sense of prioritization

What you'll doResponsibilities

Answer phone calls regarding administrative requests (denied claims, type of coverage, etc.)
Responds to e-mails assigned on a daily basis including adding employees, terminating, etc.
Ensures the production and sending of cards and leaflets
Responsible for answering questions about monthly billings sent to customers
What you'll needQualifications
Post-secondary diploma in office techniques
Strong French and English skills (oral and written)
Demonstrates basic computer capabilities of Microsoft Office software
Decision-making and autonomy
Be able to input very accurate data into the system.
Work on specific timelines on certain tasks
A little bit about usAssumption Life
At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Assumption Life is deeply committed to its community's development

The Company was founded in 1903 to help people. Today, this culture of generosity and commitment is demonstrated by our actions and our values. In 2017, we proudly obtained a B Corp certification. Assumption Life is the first life insurance company in Canada and the 200th Canadian company to obtain this prestigious certification. B Corp certification is a social movement involving over 2,000 companies worldwide that share a common vision of a business community that is committed to improving economic, social and environmental well-being. Whether it is helping out at special events, raising funds for a charity or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

It's working for an employer of choice

In 2017, Assumption Life received the Aon Hewitt's Employers of Choice platinum category for small and medium-sized organizations. We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing [email protected]

Are you interested?Work With Us
The deadline to apply is September 27th , 2019.

The original job offer can be found in Kit Job:

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