(D610) | Customer Records Processor and File Clerk

(D610) | Customer Records Processor and File Clerk

12 Aug
WCB Alberta.

12 Aug

WCB Alberta.


Edmonton, AB

$35,244 a year

Position Overview:
Do you want to be a part of a team that helps injured people get better and get back to life?
Do you have experience building strong, trusting relationships with clients and co-workers?
Can you organize and manage a diverse, high-volume workload to meet deadlines and changing demands?

At WCB-Alberta, we make a meaningful impact in the lives of working Albertans. We are a not-for-profit organization legislated to administer the workers' compensation system for the province. When any Alberta worker is hurt on the job, we are here to help. We provide compensation and benefits for workplace injuries and occupational diseases to over 1.7 million workers.

Every day,

we work hard to make a positive difference in the lives of our customers. At WCB-Alberta, you too can make a difference.

Responsibilities:Your File Clerk responsibilities:

- File employer and claim file folders in numerical sequence
- Action requests for the retrieval of microfilmed files and for copies of image files
- Locate employer/claim files, update tracking systems and distribute files using various computer programs including MS Excel, Word, Lotus Notes, and creating and sending digital data (ex. tiff, pdf, wmv)
- Create new file volumes; open/reopen employer accounts
- Process and distribute faxes and printed materials

Your Customer Records Processor responsibilities:

- Review, identify, and sort claim related documents
- Input information into WCB computer systems
- Scan batches by date, time and priority of form type
- Perform preventative daily maintenance of high speed scanners/printers
- Catalogue batches for archive and retrieval


- A high school diploma and experience related to data verification and processing (data entry) or in a mail sorting environment
- Records management courses are considered an asset
- Basic knowledge of medical anatomy and terminology an asset
- Computer skills are essential with accurate alphanumeric keyboarding. Candidates will be tested for speed and accuracy, requiring a minimum performance of 35WPM and 5000 KSPH
- Reliability, time management, attention to detail, customer service and team work are integral to success in this position

File Clerk: Salary Range 1 Start Rate: $33,216
Customer Records Processor: Salary Range 2/3 Start Rate: $35,244

Over 96% of our staff agrees that WCB is a great place to work. We offer competitive salaries, a comprehensive benefits package, work-life balance, supportive leadership and a caring and collaborative work environment. We have talented employees who work hard and we want to make sure they’re happy.

Candidate prequalification testing is required for all shortlisted candidates. Successful candidates for this position will be required to undergo a security clearance as a mandatory condition of employment. Long-term temporary positions are 6 months in duration and may be extended or made permanent based on business needs.

To be considered for this position, please apply online quoting competition #J0819-0296 by submitting a cover letter and resume. External candidates will also be considered.

The original job offer can be found in Kit Job:

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