Payment Specialist (JDG421)

Payment Specialist (JDG421)

12 Aug
Workplace Safety and Insurance Board.

12 Aug

Workplace Safety and Insurance Board.



Payment Specialists calculate the average earnings basis for the purpose of processing timely lost time workers’ benefit payments while utilizing the applicable systems.

As a payment subject matter expert and as part of a provincial team, Payment Specialists review, analyze and respond verbally and in writing to enquiries from workplace parties and other WSIB staff. Payment specialists recommend solutions, while appropriately applying the necessary legislation, policy and processes.

Key Accountabilities and Responsibilities:

- Validate the accuracy of benefit payment authorizations and determine appropriate information needed when determining the earnings basis according to applicable legislation

- conferring with Adjudication staff to determine appropriate course of action with respect to payments
- provide detailed explanation of payment in memo format
- consulting with the manager for complex payment problems
- determining and monitoring cases that require a recalculation
- calculating, prorating and ensuring funds are directed to appropriate payees
- creating on-line payment transactions and adjustments and documenting required information

- Provide specialized technical advice and assistance by:

- providing knowledge and guidance for the application of payment matters related to policies and procedures
- responding to requests for information from Adjudication staff, such as the correct application of benefit payment policies and procedures
- responding to employer and worker enquiries related to correct application of benefit payment policies and procedures in appropriate cases

- Document payment histories, provide benefit/payment status, and provide detailed written explanations in response to enquiries adhering to privacy guidelines
- Performs other related duties as required or assigned

Professional Requirements and Qualifications:

- High school completion
- One year prior experience in financial/mathematical concepts
- Demonstrated strong interpersonal and judgment skills
- Demonstrated ability to manage and prioritize workload providing high quality customer service.
- Demonstrated analytical, problem solving and critical thinking skills in order to assess and interpret policy and complex calculations
- Computer literacy including experience in MS office applications

As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.

To apply for this position, please submit your application by the closing date noted above.

We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer.

The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact [email protected] If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB’s Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.

Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions about conflict of interest obligations and/ or how to make a disclosure.

Privacy Statement

Personal information will be collected from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, contact the WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or (phone hidden) or 1-(phone hidden) extension 5323. Be advised that information related to application status will not be provided.

Bureaux recruteurs : Hamilton, Toronto, Ottawa, Sudbury, Thunder Bay et Windsor.

Recrutement pour des postes unilingues et bilingues.

Sommaire de l’emploi :

Les spécialistes des paiements calculent la base salariale moyenne afin de verser rapidement, au moyen des systèmes applicables, les prestations aux travailleuses et travailleurs qui subissent une interruption de travail.

À titre d’experts en matière de paiement et de membres d’une équipe provinciale, les spécialistes des paiements examinent et analysent les demandes de renseignements provenant des parties du lieu de travail et d’autres employés de la WSIB, et ils y répondent verbalement ou par écrit. Les spécialistes des paiements recommandent des solutions tout en appliquant les lois, les politiques et les processus nécessaires comme il se doit.

Principales responsabilités :

1. Valider l’exactitude des autorisations de paiements de prestations ainsi qu’établir les renseignements appropriés et nécessaires lors de la détermination de la base salariale conformément aux lois applicables :

- se concerter avec le personnel de l’Indemnisation pour déterminer la marche à suivre appropriée en ce qui a trait aux paiements;
- fournir une explication détaillée du paiement sous forme de note de service;
- consulter le chef de service pour les problèmes de paiement complexes;
- déterminer et surveiller les cas qui exigent un nouveau calcul;
- calculer et proratiser les fonds, et veiller à ce qu’ils soient alloués aux bons bénéficiaires;
- créer les transactions et les rajustements de paiement en ligne, et documenter les renseignements nécessaires.

2. Fournir des conseils et une assistance techniques spécialisés en :

- fournissant des connaissances et une orientation pour traiter des questions de paiement liées aux politiques et aux procédures;
- répondant aux demandes de renseignements du personnel de l’Indemnisation, notamment celles concernant la bonne application des politiques et des procédures en matière de paiements de prestations;
- répondant aux demandes de renseignements des employeurs et des travailleurs relativement à la bonne application des politiques et des procédures en matière de paiements de prestations, le cas échéant.

3. Documenter les antécédents de paiement, indiquer la situation quant aux prestations et au paiement et fournir des explications écrites détaillées en réponse aux demandes de renseignements qui respectent les lignes directrices en matière de confidentialité.

4. Effectuer d’autres tâches connexes assignées ou requises.

Qualification et exigences professionnelles :

- Diplôme d'études secondaires.
- Un an d’expérience en concepts financiers et mathématiques.
- Compétences solides et manifestes en relations interpersonnelles et en jugement.
- Capacité manifeste à gérer et à prioriser la charge de travail pour fournir un service à la clientèle de haute qualité.
- Compétences manifestes en raisonnement analytique, en résolution de problèmes et en réflexion critique afin d’évaluer et d’interpréter les politiques et les calculs complexes.
- Bonnes connaissances informatiques, y compris concernant les applications MS Office.

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