G801 Receptionist

G801 Receptionist

12 Aug
|
Family Service Association.
|
Halifax

12 Aug

Family Service Association.

Halifax

Halifax, NS

Permanent

The Family Service Association of HRM is an independent, not-for-profit, community-based agency. We are the only nationally accredited counselling agency in Nova Scotia. We offer professional, confidential counselling and education services to enable people to function more effectively at home, in the community and in their work environment. We provide a wide range of individual, couple and family counselling services, addressing such issues as relationships, parenting and family, depression and anxiety, stress, violence and anger, grief and loss, separation and divorce, gambling problems, substance abuse, credit counselling and other issues that may impact an individual or a family.

The Association has been in operation for over forty-two years and we have made a difference in the lives of thousands of men, women, and children. Our experienced staff of psychologists, social workers and counsellors offers such professional services as counselling, therapy groups, mediation, courses conducted in a workplace and educational services.

Responsibilities

- Work 40 hours per week with a varying work schedule to include some evening work.
- Arrange client appointments
- Handle telephone calls, both incoming and client reminder calls
- Greet clients as they present for service
- Enter appropriate information on database
- Prepare receipts
- Facilitation of site set up and preparedness
- Coordinate waiting area
- Maintaining records of hours worked for clinicians
- Ensure clients receive client satisfaction forms
- Help arrange and assemble equipment and supplies
- Serve as a support resource for Family Service clinicians and Triage/Intake
- Be knowledgeable of customer service strategies and utilize those strategies to enhance client satisfaction, relations with staff and Board members
- Other duties as may be assigned by the Executive Directo

Qualifications

- Strong communication skills
- Excellent computer skills, experience with a case management database an asset
- Exceptional attention to detail
- Hugely flexible in performance of duties as assigned
- Strong commitment to good customer service
- Creative and innovative
- Maintenance of consistent high levels of standards
- Self-confident and outgoing, friendly and discreet
- Ability to positively represent Family Service
- Ability to respond in a timely manner to problems and difficulties

Work With Us

Family Service offers:

- Excellent salary, Health Plan, RRSP Plan
- Excellent working environment
- Great team
- Rewarding personal and professional growth experience
- Excellent opportunity to cultivate network
- Warm and friendly work team
- An opportunity to work within the nonprofit sector
- An opportunity to build supervision, customer service and team building skills

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/10551136/g801-receptionist-halifax/?utm_source=html

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