Locates Administrator

Locates Administrator

12 Aug
Aecon Group.

12 Aug

Aecon Group.


Scarborough, ON


Reporting to the Operations Manager, the Locates Administrator will be responsible for administering locates and providing strong customer support. Key Responsibilities

- Customer service: emergency locate dispatch, damage investigation dispatch and assisting customers on the phone with locate inquiries and follow up

- Create locate requests for locate services
- Ensure all locate requests are up to date and valid
- Respond to internal and external emails in a timely manner
- Create and populate daily and weekly reports indicating locate status either for internal or external purposes
- Create, manage and distribute documentation and correspondence

- Assist with completing and communicating on-call schedules
- Communicate sensitive information to senior management/external sources and often handling confidential information
- Assist with billing review to ensure accuracy
- Maintains an organized filing system on site
- Perform other duties and responsibilities as assigned by his/her supervisor

Required Knowledge & Skills

- Post-secondary education in a Business Administration or other relevant program
- 1-2 years of relevant experience with utility locates
- Strong customer service orientation and demonstrated customer service skills
- Communication – excellent ability to clearly and effectively communicate information and clarify requirements both orally and in writing
- Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations
- Work with a sense of urgency by demonstrating the ability to shift priorities to accomplish objectives
- Effectively manage time to keep commitments to both internal and external clients
- Proficient with Microsoft Office products (MS work, MS Excel, MS Outlook)
- Must be highly organized, attentive to detail and able to multi-task

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